The incident has now been resolved, and all affected services are operating normally again.

The root cause was an issue within our hosting provider's high-availability database infrastructure. Service has now been restored, and our platform is fully operational.

Although the incident is resolved, our engineering team will continue to closely monitor the platform over the coming hours to ensure continued stability.

Thank you for your patience and understanding throughout this incident.

We have identified that the issue originates from our hosting provider, Scaleway, and is affecting their high-availability database infrastructure.

Scaleway has acknowledged the incident and is actively working on a resolution. Their incident report is available here: https://status.scaleway.com/incidents/bsp2y5fysy9w

Our engineering team is in direct contact with Scaleway and is closely monitoring the situation. In parallel, we are evaluating alternative solutions and mitigation strategies should the incident persist longer than expected.

We will continue to provide updates as soon as new information becomes available.

We are currently investigating an issue affecting database access on our infrastructure.

As a result, some services may experience intermittent issues, including:

Dashboard V1 Hosted Auth V2 Beta

Our team is actively working to identify the root cause and restore normal service as quickly as possible.

We will provide another update as soon as we have more information.

Monitoring - Network Connectivity Restored

Connectivity appears to have been restored following the network incident affecting Scaleway's PAR2 datacenter.

The affected API clusters are now reachable again, and services are progressively returning to normal operation.

Current Status Our team is currently performing verification checks across all affected infrastructure to ensure that services, containers, databases, queues, webhooks, and background workers have fully recovered and are operating normally.

Impact Customers may have experienced temporary connection failures, increased latency, webhook delivery delays, authentication issues, or service interruptions between 11:08 UTC and the restoration of network connectivity.

Started June 22, 2026 – 11:08 UTC

Status Monitoring

We will continue monitoring the platform and will publish a final update once all verification checks have been completed successfully.

Investigating - Network Incident at Scaleway (PAR2)

We are currently investigating a network incident affecting a full datacenter zone at our infrastructure provider, Scaleway (PAR2).

The incident impacts the following API clusters:

API-1, API-3, API-4, API-8, API-9, API-10, API-11, API-13, API-15, API-17, API-19, API-23, API-25, API-26, API-28, API-30, API-32, API-34, API-36, API-38, API-40, API-42, API-45, API-47, API-49, and API-51.

Impact Customers hosted on the affected infrastructure may experience connection failures, increased latency, webhook delivery delays, authentication issues, or temporary service unavailability.

Current Status The issue has been identified as an upstream network incident within Scaleway's PAR2 datacenter. We are actively monitoring the situation and working with Scaleway's teams while they restore connectivity.

Started June 22, 2026 – 11:08 UTC

We will continue to provide updates as more information becomes available from Scaleway and our monitoring systems.

The incident affecting customers hosted on API-46 has been resolved.

Root cause: a hardware issue with the server's disk caused service disruption. The faulty hardware has been replaced and all services have been fully restored.

The API and dashboard are now operating normally.

We are currently investigating an incident affecting customers hosted on API-46

Impact: Users may be unable to access both the API and the dashboard.

Our team is actively investigating the issue and working to restore service as quickly as possible. We will provide updates as soon as more information becomes available.

The issue has now been resolved.

Services are progressively returning to normal operation. Many services are already fully operational, while a few remaining components are still completing their startup and verification procedures.

We are closely monitoring the platform and expect the last remaining services to be fully restored within the next few minutes.

We fully understand the impact that this prolonged interruption has had on your production environments and the disruption it may have caused to your teams and customers.

We will be conducting a full review of this incident and taking the necessary measures to prevent a similar situation from occurring again.

Thank you for your patience and understanding throughout this incident.

We are actively working on restoring API-8.

The infrastructure issue has been resolved, and we are currently waiting for the RAID array to fully resynchronize before bringing services back online. This precaution is necessary to ensure no data is lost and that the platform returns to a healthy state.

We expect a return to normal operation within the next few minutes.

Thank you for your patience.

We are currently experiencing a new incident affecting API-8.

Following the previous outage, Scaleway performed an unplanned maintenance operation on the underlying infrastructure, which has resulted in API-8 becoming unavailable again.

Our team is actively working with Scaleway's engineers to restore service as quickly as possible. We are monitoring the situation closely and will provide further updates as soon as we have additional information.

Affected services: API-8 Status: Investigating / In Progress Root cause: Unplanned infrastructure maintenance performed by Scaleway following the previous incident. Current action: Coordinating with Scaleway to restore service.

We apologize for the inconvenience and will keep you informed of any developments.

Resolved – API-8 Incident

The incident affecting customers hosted on API-8 has been resolved.

This outage was a continuation of the initial hardware incident reported earlier. During the additional maintenance, further issues were identified on the affected server, requiring additional intervention.

The necessary corrective actions have now been completed and all services are operating normally.

We will continue to closely monitor to ensure stability.

We apologize for the inconvenience and thank you for your patience.

The incident affecting customers hosted on API-8 is still ongoing.

While service was temporarily restored, additional hardware-related issues have been identified. Our team is actively working on a permanent resolution.

Users may continue to experience intermittent access issues affecting both the API and the dashboard.

We will provide further updates as soon as possible.

The incident affecting customers hosted on API-8 has been resolved.

Root cause: a hardware issue with the server's disk caused service disruption, a fix have been deployed .

We apologize for the inconvenience and will continue to monitor the platform closely.

We are currently investigating an incident affecting customers hosted on API-8.

Impact: Users may be unable to access both the API and the dashboard.

Our team is actively investigating the issue and working to restore service as quickly as possible. We will provide updates as soon as more information becomes available.

The updates have now been deployed and the service has been restored.

We will continue to closely monitor the situation and make additional adjustments if necessary.

If you encounter duplicate chats, this may be due to some conversation IDs having changed on Instagram's side. In this case, the simplest solution is to delete the account and reconnect it, which will rebuild the chat mapping with the latest identifiers.

Thank you for your patience throughout this incident.

A fix have been deployed, additional updates will follow over the coming hours to fully adapt to Instagram's changes and restore some remaining features, like media retrieval.

Thank you for your patience while we complete these final adjustments.

We are continuing to work on adapting to the Instagram changes. The modifications introduced on their side are fairly significant and require deeper adjustments than initially expected.

Our team is actively working on the fix, and we are making good progress. We currently hope to deploy an update within the next few hours and will keep you informed as soon as we have more information.

Thank you for your patience.

Instagram has made a change on its end that is affecting the startup of Realtime. We have identified the issue, and a fix is currently being developed.

The incident affecting customers hosted on API-25 has been resolved.

Root cause: a hardware issue with the server's RAM caused service disruption. The faulty hardware has been replaced and all services have been fully restored.

The API and dashboard are now operating normally.

We apologize for the inconvenience and will continue to monitor the platform closely.

We are currently investigating an incident affecting customers hosted on API-25.

Impact: Users may be unable to access both the API and the dashboard.

Our team is actively investigating the issue and working to restore service as quickly as possible. We will provide updates as soon as more information becomes available.