The incident affecting customers hosted on API-25 has been resolved.

Root cause: a hardware issue with the server's RAM caused service disruption. The faulty hardware has been replaced and all services have been fully restored.

The API and dashboard are now operating normally.

We apologize for the inconvenience and will continue to monitor the platform closely.

We are currently investigating an incident affecting customers hosted on API-25.

Impact: Users may be unable to access both the API and the dashboard.

Our team is actively investigating the issue and working to restore service as quickly as possible. We will provide updates as soon as more information becomes available.