Resolved – API-8 Incident

The incident affecting customers hosted on API-8 has been resolved.

This outage was a continuation of the initial hardware incident reported earlier. During the additional maintenance, further issues were identified on the affected server, requiring additional intervention.

The necessary corrective actions have now been completed and all services are operating normally.

We will continue to closely monitor to ensure stability.

We apologize for the inconvenience and thank you for your patience.

The incident affecting customers hosted on API-8 is still ongoing.

While service was temporarily restored, additional hardware-related issues have been identified. Our team is actively working on a permanent resolution.

Users may continue to experience intermittent access issues affecting both the API and the dashboard.

We will provide further updates as soon as possible.

The incident affecting customers hosted on API-8 has been resolved.

Root cause: a hardware issue with the server's disk caused service disruption, a fix have been deployed .

We apologize for the inconvenience and will continue to monitor the platform closely.

We are currently investigating an incident affecting customers hosted on API-8.

Impact: Users may be unable to access both the API and the dashboard.

Our team is actively investigating the issue and working to restore service as quickly as possible. We will provide updates as soon as more information becomes available.

The updates have now been deployed and the service has been restored.

We will continue to closely monitor the situation and make additional adjustments if necessary.

If you encounter duplicate chats, this may be due to some conversation IDs having changed on Instagram's side. In this case, the simplest solution is to delete the account and reconnect it, which will rebuild the chat mapping with the latest identifiers.

Thank you for your patience throughout this incident.

A fix have been deployed, additional updates will follow over the coming hours to fully adapt to Instagram's changes and restore some remaining features, like media retrieval.

Thank you for your patience while we complete these final adjustments.

We are continuing to work on adapting to the Instagram changes. The modifications introduced on their side are fairly significant and require deeper adjustments than initially expected.

Our team is actively working on the fix, and we are making good progress. We currently hope to deploy an update within the next few hours and will keep you informed as soon as we have more information.

Thank you for your patience.

Instagram has made a change on its end that is affecting the startup of Realtime. We have identified the issue, and a fix is currently being developed.